Privacy Policy

Chou & Tournesol undertakes to ensure that the collection and processing of your data carried out via the website chouettournesol.be comply with the General Data Protection Regulation (GDPR) and the Belgian Act of 8 December 1992 on the protection of privacy, as well as its implementing decrees.

We limit the collection of personal data to what is strictly necessary (data minimisation) and we specify in particular:

• the purposes for which such data are collected (purposes of processing);
• whether the requested data are mandatory or optional for the management of your request;
• who may have access to such data (in principle, only Chou & Tournesol, unless the form specifies that disclosure to a third party is necessary to handle your request);
• your rights and freedoms and how to exercise them with Chou & Tournesol.

Your personal data may be collected when:

• you visit our website, which uses cookies;
• you subscribe to our newsletter;
• you contact customer service through any of the communication channels made available to you (such as email, instant messaging, etc.);
• you complete an information form or a questionnaire on our website.

The personal data collected in connection with the services offered on the Chou & Tournesol website are processed using secure protocols and enable Chou & Tournesol to manage the requests received through its IT applications.

For any information, or to exercise your rights and freedoms regarding the processing of personal data managed by Chou & Tournesol, you may contact us:

• by email at privacy@chou.be
• or by signed letter, accompanied by a copy of an identity document, at the following address:
  Chou & Tournesol, 2, Avenue des Volontaires, 1040 Brussels

We will respond within 30 business days.

Right of access

You may ask the controller whether we hold personal data concerning you and request that all such data be provided to you. Exercising the right of access allows you to verify the accuracy of the data and, where appropriate, have them corrected or erased.

Right to rectification

You may request the correction of inaccurate information concerning you. The right to rectification complements the right of access and prevents an organisation from processing or disclosing false information about you.

Right to object

You may object, on legitimate grounds, to the inclusion of your data in a file. In the context of direct marketing, including commercial prospecting, this right may be exercised without having to justify legitimate grounds. You may object to your data being disclosed, transferred or retained.

What is a cookie?

Cookies are small text files that are placed on your computer or device when you visit this website.

Purpose of cookies

We use cookies to:

identify you when you log in to this website;

collect statistics (audience measurement) through Google Analytics.

Information collected via cookies

Cookies help us collect information about how you use our website. However, we do not store any information that personally identifies you in our cookie data. We only record a unique session identifier which helps us recognise a user profile and certain preferences during your next visit.

Types of cookies

Session cookies: cookies of this type are temporarily stored on your computer or device during a browsing session. They are deleted from your computer or device at the end of the browsing session.

Persistent cookies: cookies of this type remain on your computer for a longer period. Persistent cookies help us recognise your user profile when you carry out more than one browsing session.

Managing cookies

Most browsers include options that allow you to manage cookies by setting or adjusting your cookie preferences. Generally, the browser offers you the possibility to:

• view your cookies;
• allow cookies;
• disable all cookies, or only certain cookies;
• disable all cookies when you close your browser;
• block cookies;
• be informed when you receive a cookie.

Refusing the installation of a cookie may result in the inability to access certain services. However, users may configure their computer as follows to refuse the installation of cookies:

Internet Explorer: “Tools” tab (cogwheel icon in the top right) / “Internet Options”. Click “Privacy” and choose “Block all cookies”. Click “OK”.

Firefox: at the top of the browser window, click the Firefox button, then go to “Options”. Click the “Privacy” tab. Under “Retention rules”, select “Use custom settings for history”. Untick cookies to disable them.

Safari: click the menu icon (cogwheel) in the top right of the browser. Select “Settings”. Click “Show advanced settings”. In the “Privacy” section, click “Content settings”. Under “Cookies”, you may block cookies.

Chrome: click the menu icon (three horizontal lines) in the top right of the browser. Select “Settings”. Click “Show advanced settings”. In the “Privacy” section, click “Preferences”. Under the “Privacy” tab, you may block cookies.

Additional information on cookies

For more information on cookies, please consult the website of the Belgian Data Protection Authority: https://www.autoriteprotectiondonnees.be/citoyen/themes/internet/cookies

We make every effort to ensure the security of your data. Our website is protected by the HTTPS protocol and the information exchanged is encrypted.

Google Analytics uses cookies. The data generated by these cookies relate to your use of the website (including your IP address). Such data are transmitted to and stored by Google on servers located in the United States. Google will use this information to compile reports on website activity.

More information regarding Google Analytics’ terms and privacy policy can be found here: https://support.google.com/analytics/answer/6004245?sjid=17406417490201096515-EU#info_for_visitors

As a visitor to our website, if you are logged in to Facebook, a non-personal and non-reversible control number based on your user data is transmitted to Facebook for analysis and marketing purposes.

More information about the purpose of this data collection, further processing and use of data by Facebook, as well as the settings available to protect your privacy, can be found here: https://www.facebook.com/privacy/center